Topic:EMS shipping?

Hello! Explain to me please, why my order (T0985289-DD), shipped 24.11.2012 by express delivery EMS (???) is still not delivered to me? And why track information (EE865483030CN)has not been updated since 24/11/2012, despite the fact that any reasonable delivery time nearly expired? What is the point I paid express delivery EMS?

Hello! The track number has finally "come to life." I hope to get a parcel from day to day. Agree that the period of delivery - it is not normal for express courier delivery. Thank you! [Q][Q]Hello! Post office has not any information about the parcel. I have not yet received a parcel. Good Luck! [Q][Q]Hello! I think it is you did not understand me. What kind of post office you say if I was ordering a courier express shipping? In any case, a dialogue with the post office is not possible, because of the track number you told me, it does not follow at all that the package is imported. Unfortunately, the order and payment of express delivery (EMS) was meaningless, and now I have lost any interest in buying at all. Good luck! [Q]Hey Vyacheslav, We assure you that we will help you have this resolved. As there is no further tracking info, we will contact the carrier and in the meanwhile, hope you could do us a favor if you could get in touch with your customs or local post office as our parcel might be delayed there. Your patience and support would be highly appreciated.[/Q][/Q] Hi Vyacheslav, we are wondering whether the post office ever contacted you about your order T0985289-DD. Have you got your item already? [/Q][/Q] Hi, Vyacheslav We are so sorry about the delay. Sometimes shipping time can be delayed by weather, customs' checking or other issues. And this time, you can check the tracking number which you can get this information: 2012-12-18 05:35:00 RUSSIA 130100 Arrival at Delivery Office , so your package is in your place right now, you will get it soon. And by the way, you can also take the tracking number with you to go to your local post office to pick up your package. Thanks for your patience and your understanding![/Q]

Hello! Post office has not any information about the parcel. I have not yet received a parcel. Good Luck! [Q][Q]Hello! I think it is you did not understand me. What kind of post office you say if I was ordering a courier express shipping? In any case, a dialogue with the post office is not possible, because of the track number you told me, it does not follow at all that the package is imported. Unfortunately, the order and payment of express delivery (EMS) was meaningless, and now I have lost any interest in buying at all. Good luck! [Q]Hey Vyacheslav, We assure you that we will help you have this resolved. As there is no further tracking info, we will contact the carrier and in the meanwhile, hope you could do us a favor if you could get in touch with your customs or local post office as our parcel might be delayed there. Your patience and support would be highly appreciated.[/Q][/Q] Hi Vyacheslav, we are wondering whether the post office ever contacted you about your order T0985289-DD. Have you got your item already? [/Q]

Hello! I think it is you did not understand me. What kind of post office you say if I was ordering a courier express shipping? In any case, a dialogue with the post office is not possible, because of the track number you told me, it does not follow at all that the package is imported. Unfortunately, the order and payment of express delivery (EMS) was meaningless, and now I have lost any interest in buying at all. Good luck! [Q]Hey Vyacheslav, We assure you that we will help you have this resolved. As there is no further tracking info, we will contact the carrier and in the meanwhile, hope you could do us a favor if you could get in touch with your customs or local post office as our parcel might be delayed there. Your patience and support would be highly appreciated.[/Q]

Hello! So you think that this is now my problem? I have no way to find anything in customs or post office, because by track number in general there is no information other than the date of dispatch. As I see it, you do not want to solve this problem. [Q]Hi Vyacheslav, we are sorry for any inconvenience it may caused to you. But as you still not get it by now, we hope you can contact your local post office or even your Customs to see whether there are details. Thank you for your cooperation. Btw, please do not worry that we are sure to help you have this resolved.[/Q]