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Topic:delay in the post


Reply to this topic Back to topic list (Replies:13 / Views: 887)
  • Alexander
    Member
    Posts:14
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    delay in the post
    Posted: 12/05/2012 00:55 EST
    Hello, order number 3795N245-D, was transferred to the post office in Hong Kong 18 days ago, as you can see when it will be sent to the recipient?
  • DinoLily
    Administrator
    Posts:13710
    1 DinoPoint™ gained for this post
    delay in the post
    Posted: 01/20/2013 23:07 EST

    Quote Content

    order?
    Hi, glen What do you mean in your post? You want to know your order status? Would you please tell us your order number, so we can have a check for you?
    You can contact our 7*24 cs center on this link: http://www.dinodirect.com/customerhelp/?customtype=2 They are ready and willing to help you!
  • glen
    iDinor
    Posts:1
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    delay in the post
    Posted: 01/19/2013 11:06 EST
    order?
  • DinoLily
    Administrator
    Posts:13710
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    delay in the post
    Posted: 01/18/2013 01:06 EST

    Quote Content

    Hello?today was at the post office pick it up 9859649C-DD, but pasylka 3795N245-D did not come


    Hey, Alexander
    We have emailed you our solutions about order 3795N245-DD on 01/16/2013. So would you mind checking your email and then reply us?
    Take care!
  • Alexander
    Member
    Posts:6
    1 DinoPoint™ gained for this post
    delay in the post
    Posted: 01/17/2013 05:18 EST
    Hello?today was at the post office pick it up 9859649C-DD, but pasylka 3795N245-D did not come
  • DinoLily
    Administrator
    Posts:13710
    1 DinoPoint™ gained for this post
    delay in the post
    Posted: 01/16/2013 03:15 EST

    Quote Content

    Hello, today is 16th and parcel with the number 3795N245-D did not come


    Hi, Alexander
    Sorry to hear that you still do not get your package. Would you mind checking your email box to make your decision? We have emailed you our solutions on this issue.
    Waiting for your reply!
  • Alexander
    Member
    Posts:6
    1 DinoPoint™ gained for this post
    delay in the post
    Posted: 01/16/2013 01:30 EST
    Hello, today is 16th and parcel with the number 3795N245-D did not come
  • DinoLily
    Administrator
    Posts:13710
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    delay in the post
    Posted: 01/04/2013 01:39 EST

    Quote Content

    Hello, What news on my order?



    Hi, Alexander
    We are so sorry for the inconvenience it may cause you. We only got the information that the package left Hongkong on December 9th. So would you please take the tracking number RC166595501HK with you to go to your local post office to have a check? Meanwhile, if you do not get your package after January 16th, please contact us, we will offer you best solutions on this order. Please understand that the package's lost time is two months in your place from the date we sent the package out, that is why we can offer you solutions after January 16th.
    Thanks for your patience and your understanding!
  • Alexander
    Member
    Posts:6
    1 DinoPoint™ gained for this post
    delay in the post
    Posted: 01/03/2013 10:45 EST
    Hello, What news on my order?
  • DinoLily
    Administrator
    Posts:13710
    1 DinoPoint™ gained for this post
    delay in the post
    Posted: 12/31/2012 02:43 EST

    Quote Content

    Hello packet is not received it has not yet reached the country of receipt, if you can ask the post office in Hong Kong where he is, do it



    Hi, Alexander
    It is so bad that you still do not get this package. Please do no worry, we will do our best to help you locate your package. We are contacting the shipping department now, once we get the reply, we will email you immediately.
    Thanks for your patience and your understanding!
  • Alexander
    Member
    Posts:6
    1 DinoPoint™ gained for this post
    delay in the post
    Posted: 12/30/2012 03:30 EST
    Hello packet is not received it has not yet reached the country of receipt, if you can ask the post office in Hong Kong where he is, do it
  • DinoLily
    Administrator
    Posts:13710
    1 DinoPoint™ gained for this post
    delay in the post
    Posted: 12/10/2012 04:47 EST

    Quote Content

    Hello, I know how to track a package, thank you. Therefore I am writing to you that the package in the post to be already 20 days, you can ask the post office, where they will send a package to me?



    Hi Alexander,

    Latest info for your order is as follow:
    9-Dec-2012 The item (RC166595501HK) left Hong Kong for its destination on 9-Dec-2012

    It's on the way now.
    Your patience is highly appreciated.
  • Alexander
    Member
    Posts:6
    1 DinoPoint™ gained for this post
    delay in the post
    Posted: 12/07/2012 00:46 EST
    Hello, I know how to track a package, thank you. Therefore I am writing to you that the package in the post to be already 20 days, you can ask the post office, where they will send a package to me?
  • DinoLily
    Administrator
    Posts:13710
    1 DinoPoint™ gained for this post
    delay in the post
    Posted: 12/06/2012 23:07 EST
    Hi.
    Your order 3795N245-DD was shipped out on Nov 16 with tracking#RC166595501HK.
    As you chose regular mail, it usually takes about 7 to 14 working days to arrive.
    Thus, we do hope you can kindly wait a a few more days for its arrival.
    Thx.
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